Kindly send a request letter signed by the shareholders (including all joint-holders in the same order in which names appear on the share certificate) giving the new address along with the Pin code. Shareholders are also requested to quote their folio number and furnish their PAN card along with identity proof such as self-attested copies of Ration card / Passport/Latest Electricity or Telephone Bill / Bank Statement/Voter's Identity card. Click here to download a format of the Request Letter.

You will receive a confirmation from our R & T Agent of the change of address within 15 days of the receipt of your request letter. In case you do not receive the same, please feel free to contact our Investor Services Department for verifying the status.

If shares are held in dematerialised form, information about change of address needs to be sent to the Depository Participant concerned. Your Depository Participant will pass on this information to the Company every Friday on the basis of which we will process corporate actions such as dispatch of Annual Report or payment of dividend.

Yes. Since, the change of address request will result in change of master records of the shareholders, it is mandatory that the request be signed by all shareholders.

No. There can be only one registered address for per folio.

Our R & T Agent sends a letter confirming change of address within 15 days of the receipt of your request letter. In case you do not receive the same, please feel free to contact our Investor Services Department for verifying the status.

The following are the advantages of holding shares in dematerialisation form:

• Elimination of risks associated with physical certificates such as bad delivery, fake securities, delays, thefts, etc.
• Immediate transfer of securities
• No stamp duty on transfer of securities
• Reduction in paperwork involved in transfer of securities
• Reduction in transaction cost
• No odd lot problem, even one share can be sold
• Change in address recorded with Depository Participant gets registered with all companies in which investor holds securities electronically, eliminating the need to correspond with each of them separately

Transmission of securities done by Depository Participant eliminates correspondence with companies

The shares of the Company are compulsorily traded in demat form. However you can continue to hold shares in physical form.

The list of Depository Participants is available on the websites of NSDL & CDSL.

You need to approach a Depository Participant, complete an account opening form and follow the account opening procedure. The account opening form must be supported by proof of Identity, proof of residence and a photograph of the shareholder. It is now mandatory to provide PAN whilst opening the demat account.

The demat account needs to be opened in the name of all the joint-holders, in case physical share certificates are held in joint names.

In order to dematerialise physical securities you need to fill a Demat Request Form (DRF) which is available with the Depository Participant and submit the same along with the physical certificates that you wish to dematerialise. DRF needs to be signed by all joint-holders. Separate DRF must be filled for each ISIN no.
 
The complete process of dematerialisation is outlined below:

• Surrender certificates for dematerialisation to your Depository Participant.
• Depository Participant intimates Depository of the request through the system and forwards the certificates to the R & T Agent of the Company.
• After dematerialising certificates, R & T Agent updates accounts and confirm the demat request with the Depository.
• Depository updates its accounts and informs the Depository Participant.
• Depository Participant updates the account of the shareholder.

You can trace the demat credit from the statement of holdings sent to you by the Depository Participant from time to time.
 

The above process approximately takes 21 days.

You can have more than one demat account, with different Depository Participants

No.

No. Depository / Depository Participant can be chosen by the shareholder as per his/her convenience irrespective of the Depository Participant of the broker.

You may open only one demat account with 'A' & 'B' as the account holders and lodge the share certificates with different order of names for dematerialisation in the same account. You will need to fill-up an additional form called "Transposition cum Demat" form. This would enable you to effect change in the order of names as well as dematerialise the securities.

Yes. You can freeze or lock your accounts for any given period of time. Accounts can be frozen for debits (preventing transfer of securities out of accounts) or for credit (preventing any movements into accounts) or for both.

The procedure for buying and selling dematerialised shares is similar to the procedure for buying and selling physical shares. The difference lies in the process of delivery (in case of sale) and receipt (in case of purchase) of securities.

In case of purchase, the broker will receive the shares in his demat account on the pay-out date. The broker will give instructions to his Depository Participant to debit his account and credit your demat account. You will need to give a Receipt Instruction to the Depository Participant for receiving credit by filling  an appropriate form. You can also give a standing instruction for credit into your account that will obviate the need of giving Receipt Instruction every time.

In case of sale, you will need to give Delivery Instruction to the Depository Participant to debit your account and credit your broker's account.

Some banks and broker firms have the facility of on-line transactions for which Login ID and passwords are provided.

Delivery Instruction Slips (DIS) are filled whilst giving delivery instructions to the Depository Participant  DIS may be compared to a cheque book for a bank account.

The following precautions are to be taken in respect of DIS:

• Ensure and insist with your Depository Participant to issue a DIS book; do not use loose slips.
• Ensure that DIS numbers are pre-printed and Depository Participant takes acknowledgment for the DIS booklet issued to you.
• Ensure that your demat account number [client id] is pre-stamped/pre-printed.
• If the account is a joint account, all the joint-holders have to sign the DIS. DIS cannot be executed if all joint-holders have not signed.
• Do not leave signed blank DIS with anyone viz., broker/sub-broker.
• Keep the DIS book under lock and key when not in use.

The Depository Participant gives a transaction statement periodically, which details current balances and various transactions made through the Depository Account. If so desired, the Depository Participant may provide the transaction statement at intervals shorter than the stipulated ones, probably at a cost.

In addition, since the Company receives BENPOS of all demat holdings every Friday, the Company’s R & T Agent can assist shareholders seeking information in this respect.

A faster method to obtain the aforesaid information would also be through logging on to “CG Investor Access”, an on-line, web-based folio access system provided by the Company which will enable you to view your shareholding information from anywhere in the world. The portal provides you information regarding your shareholding in the Company (both physical and demat) and a host of other information relating to payment of dividends, mandates, address updation, share transfers, duplicate issues etc. Click here to access this portal.

However it may be noted that information provided by the R&T Agent or the portal is valid as on the immediately preceding Friday.

Transaction statement is received from the Depository Participant once in a quarter. If a transaction has been carried out during the quarter, a statement is usually sent within fifteen days of the transaction. However you may like to check with your Depository Participant, the rules relating to your demat account.

Our R & T Agent or our Investor Services Department can assist you in case of any difficulty in the dematerialisation process. Their contact details are provided under "Co-ordinates" in the Investors Section.

The Company receives a list of demat account holders, their shareholding and other related details, through the Depositories, on the Record Date (this is known as BENPOS). The Company will issue dividend warrants in favour of the demat account holders on the basis of BENPOS data.

The rights of shareholders holding shares in demat form are at par with the holders in physical form. Hence you will be eligible to receive Annual Report and dividends and will have the right to attend the AGM as any shareholder.

Common risk factors applicable to trading in physical shares like mismatch in signatures, loss in postal transit etc., are absent since the demat shares are traded in a scripless mode.

However, in the unlikely event of any other dispute, the concerned Stock Exchange and/or Depository viz. NSDL/CSDL or Securities and Exchange Board of India, may be approached for resolving such issues

Yes, odd lot share certificates can also be dematerialised.

In case of any discrepancy in the transaction statement, you can contact your Depository Participant. If the discrepancy cannot be resolved by the Depository Participant you can approach the Depository, ie NSDL or CDSL.

If you wish to convert your securities in physical form you must to fill the Remat Request Form (RRF) and request your Depository Participant for rematerialisation of the balances in your demat account. The process of rematerialisation is outlined below :

• Submit the RRF.
• Depository Participant intimates Depository of the request through the system.
• Depository confirms rematerialisation request to the R & T Agent of the Company.
• R & T Agent updates accounts and prints certificates.
• Depository updates accounts and downloads details to Depository Participant

R & T Agent dispatches certificates to the shareholder.

You may send a letter or an email to our R&T Agent furnishing the particulars of the dividend not received, quoting your folio number or Depository Participant ID & Client ID (in case of demat shares). Our R&T Agent will check their records and request the dividend paying banker for a Demand Draft if the dividend shows unpaid in the records of the Company. You will need to submit the requisite Indemnity  to enable the R&T Agent to issue the Demand Draft.

Click here for a format of the enquiry letter cum Indemnity form.

The above process approximately takes 21 days.

As per the Section 205C of the Companies Act 1956, the Company maintains all unpaid/unclaimed dividends for the past seven years. If you have not received any of these dividends, you may send a letter to our R&T Agent with relevant particulars like folio number, concerned dividend, etc., and we shall arrange to pay the dividend if it remains unpaid in our records.

In case the dividend pertains to periods earlier than 7 years, these cannot be claimed as they would have been already transferred to the Investor Education and Protection Fund (IEPF). The actual dates on which unclaimed dividend will be transferred to IEPF, for the past dividends, are given in the latest Corporate Governance Report of the Company available on the web site.

However,if your dividend pertains to a period prior to the financial year 1994—95, the amount can be claimed from the Registrar of Companies, Maharashtra, CGO Complex, 2nd Floor, CBD Belapur, Navi Mumbai 400 614 by submitting Form 1, 2 and 3. A copy of Form 1 must be sent to the Company.

The Company is committed to assist shareholders in this regard.

Yes. You will need to give a mandate letter to our R&T Agent, furnishing the name and address of the authorized person/bank and your folio number. We shall record your instructions and dispatch the warrant directly to the bank.

Click here for a format of the Mandate Letter.

Yes. You will need to give a request letter to our R&T Agent, furnishing the name & address of the authorized person/bank and your folio number. We shall record your instructions accordingly and dispatch the warrant with the bank details printed thereon.

As per the Depository Regulations, in case of demat shareholders, the Company is obliged to pay dividend as per the details furnished by the concerned Depository Participant. The Company cannot make any change in such records received from the Depository.

Under this system, you can receive your dividend electronically by way of direct credit to your bank account. This avoids hassles like loss/fraudulent interception of dividend warrants during postal transit. This also expedites dividend payment as it results in direct credit to the shareholders account. If you have not already opted for National Electronic Clearing Service, you may please do so.

Click here for a format of the NECS Mandate Letter.

NECS has no restriction of centres or of any geographical area inside the country. The system takes advantage of the centralised accounting system in banks. Accordingly, the account of a bank that is receiving payment instructions is credited centrally at Mumbai. The branches participating in NECS should be core-banking-enabled though they can be located anywhere across the length and breadth of the country.

Banks are free to add any of their core-banking-enabled branches in NECS irrespective of their location. The list of bank branches covered under NECS is available on the website of Reserve Bank of India at http://rbidocs.rbi.org.in/rdocs/ Content/DOCs/100ECS_54.xls.

Please send a request letter to us/our R&T Agent immediately about loss of share certificates quoting your folio number and details of share certificates, if available. Click here for a format of the Request Letter.

The R&T Agent will  immediately mark a caution on your folio to prevent any further transfer of shares covered by the lost share certificates. Simultaneously, you will have to lodge a complaint with the police regarding loss of share certificates.

On receipt of your request, the R&T Agent will send you the procedure to be complied with for obtaining duplicate share certificates.

A format of the documentation may also be downloaded by clicking on the word "Procedure".

Please send a request letter to us/our R&T Agent immediately about loss of share certificates quoting your folio number and details of share certificates, if available. Click here for a format of the Request Letter.

The R&T Agent will  immediately mark a caution on your folio to prevent any further transfer of shares covered by the lost share certificates. Simultaneously, you will have to lodge a complaint with the police regarding loss of share certificates.

On receipt of your request, the R&T Agent will send you the procedure to be complied with for obtaining duplicate share certificates.

A format of the documentation may also be downloaded by clicking on the word "Procedure".

Please surrender the original share certificate to our R&T Agent immediately if the duplicate share certificates have already been issued. However, if the original share certificates are found before the procedure for issuance of duplicate share certificate has been completed; please inform the R&T Agent so that the caution can be immediately released from your folio.

Yes. You will have to execute a Power of Attorney in favour of the concerned person and submit a notarised copy of the same to the R&T Agent for registration. After scrutiny of the documents we shall register the Power of Attorney and intimate you the registration number of the same.

Shareholders may request the Company's R&T Agent for effecting change of name in the share certificate(s) and records of the Company. Original share certificate(s) along with the supporting documents like marriage certificate, court order etc. should be enclosed. The R&T Agent after verification, will effect the change of name and send the share certificate(s) in the new name of the shareholders. Shareholders holding shares in demat form, may request the concerned Depository Participant in the format prescribed by them.

Yes. The Company follows a Quiet Period Policy during which the Company shall not engage in any discussions, communications or other interaction with Analysts, investors or Media.

This “Quiet Period” will commence on the 16th of the third month of each quarter and continue upto the conclusion of the Board Meeting at which the financial results for each Quarter are announced to the Stock Exchanges.

In view of the above the Quiet Periods during any Financial Year will be as under :

During the Quiet Period :

1. The Company’s Investor Services Department will continue to address Investor related issues.
2. The Company will continue its communications with the Stock Exchanges and other Regulatory Authorities as required by Law

By April/May of every year, the Company sends reminders to shareholders who have not claimed their dividends to collect their unclaimed dividend amounts.

In addition, shareholders can view the status of their unclaimed dividends, by registering at “Investor Access”, the web portal for shareholders through the link available on our homepage. The portal contains  the requisite information relating to name of the shareholder, address, unclaimed dividend amounts, the date of declaration etc. The dates on which dividends will be transferred to the Investor Education & Protection Fund have been indicated in the latest Annual Report of the Company, in the Corporate Governance Section.

In case of any difficulty accessing the portal, please feel free to contact the Investor Services Department of CG, who will assist you with the registration and requisite information.

The Company has discontinued acceptance of fresh deposits and also renewal of existing deposits. For the status of Company's unclaimed deposits click here

Link Intime India Pvt. Ltd (formerly Intime Spectrum Registry Limited) continues to be the Company's Registrars for all matters related to the Company's Fixed Deposit Scheme. The contact details of Link Intime India Pvt. Ltd are mentioned in the Report on Corporate Governance in the latest CG Annual Report.

CG Investor Query System is a web-based mechanism through which shareholders can send-in queries relating to any processing activity concerning their shareholding in CG. The email will be directed to our R & T Agent, Datamatics Financial Services Limited (DFSL) who will promptly respond to the e-mail id of the queries. Each query will be issued a unique identification code for reference and tracking.

Please forward your share certificates along with a request letter duly signed by all the joint-holders as per the specimen signatures recorded with the Company. There is no need to fill a transfer deed.

Click here for a format of the Request Letter.

You may follow one of the following two procedures.

(a) Transmission with legal documents

If market value of the shares in question is more than Rs 2.5 lacs you will need to produce the following documents to the R&T Agent:

• Transmission form
• Succession Certificate/Letter of Administration/ Probate of Will
• Original share certificates
• Death certificate attested by a Bank Manager

Click here for a format of the Transmission form

(b) Transmission without legal documents

In terms of Article 57 of Articles of Association of the Company, the Board of Directors is competent to permit a transmission of shares without insisting on legal documents upto a specified limit. The Company’s Board of Directors may deem fit to exercise this discretion, in certain cases, provided the value of shares involved does not exceed Rs 2.5 Lacs. The Company may not choose to offer this privilege in certain doubtful cases, and may insist on completion of full legal formalities for claiming the shares of the deceased shareholder, which includes production of the Probate or Letters of Administration or Succession Certificate.

The documents to be submitted for this purpose are:

• Indemnity Bond cum Affidavit on stamp paper of Rs. 300/-
• Original share certificates
• Death certificate attested by a Bank Manager

Click here for a format of the Indemnity Bond cum Affidavit

R&T Agent will check all the documents and transfer the shares in your name. If there is any query, the Agent will send an objection and guide for completion of the procedure.

The procedure is the same as above. However in case the shares are worth more than Rs 2.5 lacs, a probate of the will needs to be submitted instead of the Succession Certificate/Letter of Administration/Court Order. The legal heirs will have to get the will probated by High Court/District Court of competent jurisdiction.

In case the shares are worth upto Rs 2.5 lacs, the Company may accept the transmission request without a probate; instead and Indemnity and Affidavit as indicated at Answer 1 (b) above needs to be submitted.

The surviving shareholders will need to submit a letter supported by a photocopy of the Death Certificate of the deceased shareholder attested by a Bank Manager and the relevant share certificates.

On receipt of the same, the R&T Agent will delete the name of the deceased on the share certificate.

Please follow the procedure as indicated at Question 1 with respect of the shareholder who was the last to die.

In order to ascertain that the will in question is the last will and testament made by the deceased, it is important that the same is authenticated/probated by the Court. This is to protect the interest of investors at large and to obviate any future claims/disputes on the same.

However, if the market value of shares is less than Rs 2.5 lacs, the Company’s Board of Directors may deem fit to permit a transmission of shares without insisting on legal documents, in certain cases. In case the Company offers this privilege, you can complete the formality of Transmission without legal documents

Click here for a format of the documents to be submitted in this regard.

As per law, the joint-holder is deemed to be having indivisible ownership of the joint property and the Company cannot ascertain as to how or why the name was included. As per the Articles of Association of the Company, the surviving joint-holders are the only persons recognised as having title to the shares.

In respect of the shares or debentures, where a nomination has been made in accordance with the Companies Act, 1956, on the death of the shareholder, the nominee becomes entitled to the shares to the exclusion of all other persons. This facility is mainly useful for individuals holding shares in sole name. In the case of joint holding of shares by individuals, nomination will be effective only in the event of the death of all joint holders.

The nomination can be made only by individuals. If the shares are held jointly, all the joint-holders will need to sign the nomination form. Non-individuals including a society, trust, body corporate, partnership firm, karta of Hindu Undivided Family or holder of Power of Attorney, cannot nominate.

You can make a nomination by filling in and sending us Form 2B singly if you are a sole holder or jointly if you are joint-holders. Our R&T Agent will verify your signatures, register your nomination and intimate you of registration of your nomination.

Click here for a format of Form 2B.

Section 109A(1) provides for the nomination of "a person". Form 2B prescribed for nomination requires the "name and address of the nominee". The view is that only one nomination is allowed to be made per folio. However if the shareholders hold shares in more than one folio but in different order of names, then they can appoint different nominees under each folio.

You can change the nomination as and when you so desire by submitting Form 2B.

Click here for a format of Form 2B.

The prescribed Form 2B only provides for the name and address of the nominee. Section 109B(1) provides that the Board may require the nominee to provide and produce such evidence to prove his identity as thought necessary in the opinion of the Board.

Without prejudice to the above, the shareholder may also provide the specimen signature of the nominee along with Form 2B.

The Company generally requires the following documents to be produced after the death of the original shareholder

1. Photocopy of death certificate of shareholder attested by a Bank Manager.
2. PAN Card of Nominee
3. Proof of date of birth of the nominee
4. The original share certificate
5. Self-attested copy of Ration Card / Passport / Latest Electricity or Telephone Bill / Bank Statement

In the event of death of one of the joint-holders, the shares get transmitted in the name of the surviving holder. The death of one of the joint holders does not rescind the nomination. Nominee will have title to the shares only on the death of all the joint-holders.

Under the laws of wills and testamentary dispositions, joint wills cannot be revoked after the demise of one of the joint testators. Extending the principle in this case would suggest that nominations made jointly cannot be revoked after the demise of one of the joint holders.

However under section 109A, the nomination made are to take effect notwithstanding testamentary dispositions, or otherwise.

Therefore on demise of one of the joint-holders the remaining joint-holder would become sole member. In such case, fresh nomination in prescribed manner could be made revoking the old nomination.

Nominations can be made on partly paid up shares. However if at the time of demise of the shareholder there are any calls in arrears, then the nominee would be subjected to the same rights and liabilities as the original shareholder and the Board by virtue of Section 109B(3) will have discretion to register the shares in favour of the nominee.

Yes. Nomination can be made in favour of a minor. In that event, the name and address of the guardian shall be given by the holder to whom the shares shall vest in the event of death of the shareholder during minority of nominee

A shareholder is required to fill in the distinctive numbers of shares in Form 2B and the shares covered by these distinctive numbers shall be transmitted to the nominee in the event of death of the shareholder. For any further acquisition of shares of the Company, the shareholders will have to extend the nomination to the additional shares by filling in the necessary Form 2B, as the existing nomination does not automatically cover the additional shares. To ensure that the nomination is valid, the shareholders need to make specific mention of all distinctive numbers.

A nominee is entitled to transfer the inherited shares in the same manner as the deceased shareholder could have made, without having to transmit the shares in his name.

Upon death of the shareholder or all the joint-holders as the case may be, the nominee is required to furnish the following documents for the purposes of identification : 

1. Photocopy of death certificate of shareholder attested by a Bank Manager.
2. PAN Card of Nominee
3. Proof of date of birth of the nominee
4. The original share certificate
5. Self-attested copy of Ration Card / Passport / Latest Electricity or Telephone Bill / Bank Statement

The R&T Agent, on production of above documents and any further documents, if required, and on being satisfied about the identity of the nominee, will request the nominee to elect either to register himself as holder of shares or to transfer the shares. The nominee is then required to issue a notice of election. There may be further identification requirements to be fulfilled at the discretion of the Board of Directors 

If the nominee elects to be registered as a holder of shares, he shall send a notice in writing stating that he elects to be a member.

Yes. However, if the Board has issued a notice to the nominee to elect and no election either to transfer or hold the shares/debentures in his/her name is made within a period of 90 days, the Board may withhold the payments of the dividends, bonus or other monies payable/accruing on the shares.

A nominee is not entitled to exercise any voting rights before being registered as a member.

The nomination made by shareholders in respect of electronic holdings is distinct from their nomination for the physical holdings.

On death of the shareholder, the nominee has to elect either to register himself as a shareholder or to transfer the shares. If he elects to register himself as a shareholder, he has to intimate his decision in writing to the Company. This will be considered as transmission by operation of Law and, therefore, will not attract stamp duty.

If a shareholder elects to transfer the shares, he has to send a notice in writing to the Company. Since this amount to transfer of shares like any other transfer, the same would attract stamp duty.

If the nominee dies before the shareholder the Company will transmit the shares in the name of the heirs or legal representatives or holders of the Succession Certificate/Letter of Administration of the shareholder. The heirs of the nominee are not entitled to the shares, if the nominee has predeceased the shareholder.

You will need to send the share certificates along with the Share Transfer Deed,(available with the Stock Exchange/Share Brokers) duly filled in, executed and affixed with share transfer stamps @ 0.25% of the market value of shares, to our R&T Agent. Normally, it takes 30 days for processing the documents after they are received by the R&T Agent.

The procedure of registration of gift shares is same as the procedure for a normal transfer. Stamp duty is also applicable in case of gifted shares @ 0.25% of the market value prevailing on the date of execution of the transfer deed by the transferee.

The process of registration of share transfer is carried out only at our R&T Agent, Alternatively, you may lodge the share transfer documents at the Investor Service Department of the Company. Their contact details are provided under “Co-ordinates” in the Investors Section on this website.

The stamp duty applicable on share transfer is @ 0.25% on the market value of the shares on the date of execution of the transfer deed. You can contact the nearest "General Stamp Office" for getting the Transfer deeds stamped.

You will have to execute a transfer deed, duly stamped and submit the same to our R&T Agent, for transfer. Please note that such addition of name amounts to change in ownership of shares and the procedure for transfer has to be followed.

A transfer deed is valid for a period of one year from the presentation date indicated in the stamp affixed by the Registrar of Companies on the upper portion of the Deed or the closure date of Register of Members immediately after the presentation date, whichever is later. Please check whether your transfer deed is still valid. If so, submit the transfer deed duly executed and stamped along with the share certificates to our R&T Agent. If the validity period of the transfer deed has expired, you will have to approach the Registrar of Companies for extending the validity of the transfer deed. Alternatively, you may approach the registered holder/seller to execute fresh transfer deeds. Thereafter you may submit the fresh/revalidated transfer deed to the R&T Agent, for transfer.

Following things should be checked before the lodgment of share certificate for transfer to the Company:

1. Check the validity of the Transfer Form as this Form is valid for one year.
2. Fill all details which are required in the Form.
3. Frank Stamp duty @ 0.25% of total consideration
4. Put the Transaction Date on the Form, this date should be a date after the stamping date on the Transfer Form.
5. Attach relevant Share Certificate with the Transfer Deed.
6. Enclosed a self attested PAN Card copy

You will get an objection letter from R&T Agent. The objection letter will contain solutions for removing this objection. Typical solutions are: 

1. Signature should be attested by the Bank Manager .
2. Send Proof of Residence
3. Send copy of the PAN Card.

SEBI vide its Circular dated May 20, 2009 has stated that for securities market transactions and off-market transactions involving transfer of shares in physical form of listed companies, it shall be mandatory for the transferee(s) to furnish copy of PAN card to the Company/R&T Agent for registration of such transfer of shares.